if you have any questions or complaints about our service,
you can contact us via the following methods:
your name and email address registered with us and your customer membership number what your complaint about they payment order number(s), If your complaint is about a specific transfer what you'd like us to do to resolved it.
We'll look into your case as quick as possible if we are unable to resolve your issue within 24 hours we will record this as a formal complaint within our internal complaints procedure to be deal with as follows: Email you that we have got your complaint we may ask any extra information if we need to investigate your case and yur concerns email you to explain what action we took and why.
We will send a final response within 15 days from the date we receive your initial complaint.( in some cases, it might take longer to resolve your case )